What CAX is
Clientship Academy of Experience is Clientship’s education and credentialing unit. It began with a simple observation: over nearly 30 years of designing and operating customer experience programs for major organizations, we have seen more initiatives fail because the people running them lacked sound judgment than because the programs were poorly designed. Technology and consulting solve part of the challenge. Education solves the other.
What Clientship is
Clientship is a customer experience analytics and journey communications platform. It helps organizations gather, analyze, manage, and act on customer feedback, opinions, and sentiments, combining analytics, artificial intelligence, and flexible experience-management solutions.
How the parts work together
The academy develops professionals, the consulting business helps organizations change, and the platform measures what happens. Each strengthens the others.
Where we operate
CAX works with professionals and organizations around the world.